Breach Procedures: Who's on First?
Tue 2008-03-04 23:01:01

Most larger businesses and many smaller organizations have now implemented specific policies and procedures setting forth the steps to be followed in the event of a security breach (e.g., composition of the response team, documentation requirements, procedures to be followed in making statements to the press, decision trees for issuing notices to consumers, etc.). One area, however, that is frequently overlooked is plain English instructions for rank-and-file employees to understand what a potential security breach looks like and how to report it. In recent experiences, we have found businesses well prepared to address a breach once it becomes aware of the problem, but the problem frequently takes too long to come to the attention of the right people within the organization. This has led companies to develop brief supplementary policies or guidances to educate employees concerning these issues.

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