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Give Sophos credit for its loud glitch warning
Sophos shows other vendors the right way to admit a glitch in its products.
Show me any piece of security technology on this planet and tell me it's bullet-proof and I'll call you a liar. No matter how good the product, glitches happen. So it's sad when vendors try to downplay their own glitches.
Feeling as I do, I wanted to take a moment and give Sophos credit for doing it right.
Earlier this week, Sophos customers reported detections of Shh/Updater-B, indicating an attack was under way. Sophos issues a fix, then did something more: Admitted the problem in a headline in its Naked Security blog.
"Sophos would like to reassure users that these are false positives and are not a malware outbreak, and apologizes for any inconvenience," the company said in its post.
More background on the glitch was reported by my colleagues at Network World:
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